Before booking an activity with OUTDOOR-TOURS.COM, Lda, please make sure that you understand and agree to all our booking terms and conditions. Once your payment is entered and accepted, it is understood that you have read, acknowledged and agreed to all our terms and conditions.
Acceptance of booking
Your order has not been accepted or confirmed until you receive an e-mail from us stating that your payment has been accepted. We reserve the right to refuse orders for any reason we see fit.
Privacy
Our clients’ privacy and security are important to us and we will not distribute, sell or share your data to any third parties. Other than for booking fulfilment, your e-mail address details will only be used to send our newsletters or other promotional information from us, unless you specify otherwise.
Should you wish to have your contact details removed from our database, please send an e-mail to info<at>outdoor-tours.com, or a “registered & signed for” letter to Rua Francisco Bivar 142A, P-8500-132 Mexilhoeira Grande, informing us of your intention.
Our payment service can be done via Pay Pal secure internet paying system. Therefore, your card details will never be disclosed to us. Any financial irregularities or complaints can be resolved directly by Pay Pal. https://www.paypal.com/pt
Cancelling orders
Should you have to cancel the reservation, for whatever reason, notification in writing is to be given to OUTDOOR-TOURS.COM and the following charges will apply:
– a full refund will be given if you cancel at least 7 days before the time of departure of your booked Downhill Cycling Tour
– a 50% refund will be given if you cancel at least 3 days (72 hours) before the time of departure of your booked Downhill Cycling Tour
– we can´t give any refund in case you cancel within 72 hours of departure of your booked Downhill Cycling Tour
Safety of this website
Although we will take every care to keep our web site free from any virus or any other harmful content, which may cause damage to your computer, we cannot be held responsible if any such damage occurs. We advise that you take the same reasonable precautions before downloading information from our site that you would from any other trustworthy site.
Disputes
Our company operates and is registered in Portugal. Therefore, the client agrees and understands that only Portuguese law will apply in the event of any disagreements or legal disputes.
Liability & insurance
In both the core activities of Outdoor-Tours.com Lda, as the activities from third party suppliers you will be as a participant exposed to different terrain, weather, language, culture and climate conditions. Given these specific conditions, all activities are not without risk for people with specific afflictions such as asthma, heart or nervous disorders.
When a participant books he/she declares that he/she is aware of the risks this activity involves and will follow at all times the safety instructions from the Outdoor-Tours.com staff.
Before every activity, every participant should organize proper personal accident insurance and medical assistance insurance. Outdoor-Tours.com Lda can provide this insurance, which meets the conditions of the Portuguese law, for an additional, non-refundable, fee of € 2,- per person per day. In case participant(s) wish to do so, please provide Outdoor-Tours.com Lda with your name and date of birth, at least 24 hours before the start of the activity.
All participants are always insured by Outdoor-Tours.com Lda against ‘third party liability’, which is standard included on every activity and is accordingly our outdoor activity license and the Portuguese law.
In the event that you have any questions about our booking terms and conditions or wish to contact us, please write an email to us here.
